Last updated: 12 October 2026
Mountain’s Greet (“we”, “us”) plans treks, holidays, road trips and transfers across India from our base in Shimla, Himachal Pradesh. This policy explains what personal information we collect through mountainsgreet.com, why we collect it and how we look after it. It is written to meet India’s Digital Personal Data Protection Act, 2023.
What we collect
- Details you send us: when you fill an enquiry form, call, email or WhatsApp us, we receive your name, phone / WhatsApp number, email address, the city you are travelling from, your travel dates, the number of travellers, your budget and anything you write in your message.
- Booking details: if you book a trip, we may also need traveller names, ages, ID details required for permits or hotel check-in, emergency contacts and any health or dietary information you choose to share so we can plan safely.
- Website usage: like most websites, our hosting and analytics tools record basic technical information such as your browser, device, approximate location and the pages you visit. We use Google Analytics and Google Search Console (through Google’s Site Kit plugin) to understand how people find and use the site.
How we use it
- To reply to your enquiry and send you a plan and quote.
- To book stays, transport, guides and permits for your trip.
- To stay in touch before, during and after your trip, including safety updates.
- To improve our website and services.
We do not sell your personal information, and we do not send marketing messages unless you ask us to.
Who we share it with
We share only what is needed to run your trip: hotels, homestays, camps, transport operators, trek leaders and local guides, and government offices that issue permits. Our website is hosted by Hostinger, and website statistics are processed by Google. These providers handle data on our behalf and only for these purposes. We may disclose information if the law requires it.
Cookies
The site uses a small number of cookies to work properly and to measure visits (Google Analytics). You can block or delete cookies in your browser settings; the site will still work.
How long we keep it
We keep enquiry details for up to 24 months so we can help with repeat trips, and booking records for as long as tax and accounting laws require. After that we delete them.
Your rights
You can ask us to show you the personal information we hold about you, correct it, or delete it, and you can withdraw your consent at any time. Email sales@mountainsgreet.com and we will respond within 30 days.
Keeping it safe
The website uses HTTPS encryption, and access to enquiry and booking details is limited to the people who plan your trip.
Contact and grievances
For any privacy question or complaint, contact us at sales@mountainsgreet.com or call +91 85805 43439. Mountain’s Greet, Shimla, Himachal Pradesh, India.
Changes
We may update this policy from time to time. The date at the top shows when it last changed.